• 5.1. We ship with DHL/FedEx worldwide with flat rate. For orders < £95 we apply £9 of shipping costs.
  • 5.2. The delivery of the items is made by the courier to the shipping address provided by the Customer at the time of the order. All information required for delivery must be completed accurately. La Passione S.r.l. is not responsible for failure to deliver due to incorrect delivery address or phone number. All additional costs resulting from complications in delivery or non-delivery will be charged to the Customer.
  • 5.3. The delivery of the products depends on the Country of destination. La Passione S.r.l. provide the Customer an online tool that allows you to track the status of the Order.
  • 5.4. Upon delivery, the property and the risk relating to the handling of the items shall pass to the Customer.
  • 5.5. The Customer acknowledges and accepts that the information on the Site concerning its availability for the shipment of the Products are not updated in real time, also in view of possible simultaneous access to the Site of more customers, and therefore the actual availability of individual products can vary during the same day than reported on the website.
  • 5.6. If the substitution of a product of the same quality and title is not possible (for example, due to the unavailability of it), La Passione S.r.l. will refund the Customer the amount paid for the product.